HOHAI-Ethoca and CDRN services are activated within 24 hours, while HOHAI-RDR activation takes 3-5 business days. For Order Insight, since it involves technical development, merchants need to transmit order transaction information to our platform via API.

HOHAI Technology's Dispute Gatekeeper™ chargeback warning system monitors merchant order statuses in real-time, looking for any potential issues that could lead to chargebacks. When the system identifies a possible anomaly, it sends an immediate alert to the merchant, allowing them to address the issue proactively. This helps merchants minimize the risk of chargebacks by taking timely action.

With our self-developed full set of solutions, HOHAI Technology has built a robust risk prevention system that focuses on helping cross-border businesses overcome chargeback issues and identify potential chargeback risks. Our proactive prevention reduces high chargeback and operational costs, resolves disputes cleverly, protects business reputation, and strengthens customer relationships.

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2.Send an email to [email protected] with your contact details

HOHAI Technology offers one-stop services to help merchants quickly activate RDR and enjoy its many advantages. To activate RDR, we need the following information:

1.MCC (Merchant Category Code)

2.CAID (Cardholder Account Identification Code)

3.Visa BIN (Bank Identification Number)

Note: If CAID and BIN cannot be provided, you can provide the ARN (Acquirer Reference Number) to look up the CAID.

We need the following information:

Customer’s billing descriptor: The merchant information description on the customer’s bank statement, usually including the merchant name, transaction description, or other identifying information.

HOHAI-Ethoca and CDRN both support warning monitoring for all card types. However, using both services simultaneously may result in overlapping alerts, so we recommend integrating one of the services. On the other hand, HOHAI-RDR provides warning services specifically for Visa cards. To achieve more comprehensive coverage, we recommend the following combinations:

Ethoca + RDR

CDRN + RDR

These two configurations can effectively cover warning needs for different payment card types, optimizing your risk management.